Cancellation Policy
Last Updated: 20 May 2026
This Cancellation Policy applies to purchases made from Weskus Foods in South Africa.
About Us
Company: Weskus Foods
Website: https://weskusfoods.co.za
Email: admin@weskusfoods.co.za
Phone: +27 62 901 3005
Order Cancellations Before Processing or Dispatch
Customers may request to cancel an order before it has been processed, packed, prepared, or dispatched.
Cancellation requests must be sent to admin@weskusfoods.co.za as soon as possible after placing the order.
If the order has not yet entered preparation, packing, processing, or dispatch, Weskus Foods may approve the cancellation and issue a refund to the original payment method.
Because food products, grocery parcels, meal packs, and perishable goods are often prepared and packed quickly, customers are encouraged to request cancellations immediately after placing an order.
Orders Already Processed, Prepared, Packed or Dispatched
Once an order has already been processed for fulfilment, prepared, packed, or dispatched, cancellation may no longer be possible.
This is due to the nature of food products, perishable goods, and grocery items, as well as food safety and handling requirements.
Where cancellation is no longer possible, the order will be handled in accordance with our Returns & Refunds Policy.
Food Products, Groceries & Perishable Goods
Certain products may not qualify for cancellation once preparation, packing, processing, or dispatch has started.
This includes, but is not limited to:
- foodstuffs and grocery items;
- perishable goods;
- meat, frozen, chilled, or temperature-sensitive products;
- specially packed food orders;
- bulk food parcels prepared for delivery;
- customised or grouped meal packages; and
- products prepared for community feeding, donations, or gifting purposes.
Weskus Foods reserves the right to refuse cancellation requests for orders that are already in active preparation, packed, dispatched, or in transit.
Online Cooling-Off Rights & Food Product Exclusions
South African law provides certain cooling-off rights for some online transactions.
However, the general online cooling-off right under section 44 of the Electronic Communications and Transactions Act does not apply to certain excluded transactions, including the supply of foodstuffs, beverages, groceries, perishable goods, or other goods intended for everyday consumption supplied to the customer’s home, workplace, or chosen delivery address.
Because Weskus Foods sells food products, grocery items, meal packs, perishable goods, and prepared or packed food orders, cancellations may be limited once an order has been processed, prepared, packed, or dispatched.
This does not affect a customer’s rights under South African consumer law where goods are defective, unsafe, spoiled, incorrectly supplied, not as described, or otherwise fail to meet required quality standards.
Defective, Incorrect or Spoiled Goods
If you receive goods that are defective, spoiled, unsafe, incorrectly supplied, damaged, or materially different from what was ordered, please contact us as soon as possible after delivery.
Please email admin@weskusfoods.co.za with:
- your order number;
- a clear description of the issue;
- photos of the product and packaging, where applicable; and
- the date the order was received.
Where the issue is confirmed, Weskus Foods may offer a replacement, store credit, or refund, depending on the circumstances and as required by South African consumer law.
Refunds for Approved Cancellations
If a cancellation is approved, any refund due will be processed to the original payment method within 7 to 10 business days, unless a different period is required by law.
Where a statutory cancellation right applies, the applicable legal refund period will apply.
Please note that bank processing times may vary depending on the payment provider or financial institution.
Failed, Refused or Missed Deliveries
If an order cannot be delivered due to:
- incorrect delivery details provided by the customer;
- failure to accept delivery;
- no one being available to receive the order; or
- repeated failed delivery attempts,
additional delivery, courier, handling, or re-delivery fees may apply.
Refunds for refused, missed, or failed deliveries may be reduced by courier, handling, packing, or restocking costs where permitted by law.
For food safety reasons, perishable or temperature-sensitive goods may not always be eligible for re-delivery, return, or refund after a failed delivery attempt.
Contact Us
For cancellation requests or assistance, please contact:
Weskus Foods
Website: https://weskusfoods.co.za
Email: admin@weskusfoods.co.za
Phone: +27 62 901 3005
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