Shipping Policy
Last Updated: 20 May 2026
This Shipping Policy applies to purchases made from Weskus Foods for delivery within South Africa.
About Us
Company: Weskus Foods
Website: https://www.weskusfoods.co.za
Email: admin@weskusfoods.co.za
Phone: +27 62 901 3005
Quick Shipping Summary
- We currently ship within South Africa only
- Orders processed within 1–3 business days
- Delivery after dispatch:
- Major & Regional Areas: 3–5 business days
- Remote Areas: 7–10 business days
- Shipping rates calculated at checkout
- Tracking provided where available once orders ship
Delivery Areas
We currently deliver within South Africa only.
Delivery is available to:
- Major cities and metropolitan areas
- Regional towns
- Outlying and rural areas where courier services operate
International shipping is not currently offered.
Shipping Costs
Shipping costs are calculated at checkout based on:
- delivery location;
- parcel size;
- order weight; and
- courier service selected.
Remote or outlying areas may carry an additional courier surcharge, which will be confirmed before dispatch where applicable.
The full shipping cost is always shown before payment is completed.
Order Processing Time
Orders are processed within 1–3 business days after payment has been received.
Processing may include:
- packing and preparation;
- quality checks; and
- booking courier collection.
Orders placed on weekends or public holidays are processed on the next business day.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are:
| Delivery Area | Estimated Delivery Time |
|---|---|
| Major Centres | 3–5 business days |
| Regional Areas | 3–5 business days |
| Remote / Rural Areas | 7–10 business days |
Delivery time = processing time + courier transit time.
These delivery times are estimates only and may vary depending on courier operations and external conditions.
Food Products & Delivery Conditions
As Weskus Foods supplies food products and meal packs, customers are responsible for ensuring that someone is available to receive the delivery at the provided address.
Once delivered:
- products should be stored appropriately;
- perishable goods should be refrigerated or handled according to packaging instructions where applicable; and
- customers should inspect orders promptly upon delivery.
We are not responsible for product quality issues caused by delayed acceptance, improper storage, or unattended deliveries after successful delivery confirmation.
Tracking Your Order
Once your order has been dispatched, tracking details will be provided where available.
Please ensure your delivery address and contact number are correct when placing your order.
Delivery Delays
Delivery delays may occur due to:
- high order volumes;
- courier delays;
- public holidays;
- weather conditions;
- strikes or service interruptions; or
- incorrect delivery details.
We will always do our best to keep you informed if delays occur.
Failed Delivery or Incorrect Address
If delivery fails due to:
- incorrect or incomplete address information;
- nobody being available to receive the parcel; or
- failure to respond to courier communication,
the parcel may be returned or held by the courier.
Additional re-delivery fees may apply unless the error was caused by us.
Risk & Ownership
Risk passes to the customer once the parcel has been delivered to the provided address.
Ownership of goods remains with Weskus Foods until full payment has been received.
Collection
Collection may be available by prior arrangement.
Orders are shipped by courier unless collection has been confirmed in advance.
Need Help?
Weskus Foods
Website: https://www.weskusfoods.co.za
Email: admin@weskusfoods.co.za
Phone: +27 62 901 3005
We aim to respond within 1 business day.