Privacy Policy
Last Updated: 20 May 2026
This Privacy Policy explains how Weskus Foods collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, complete a form, or contact us.
We are committed to processing personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (“POPIA”). The Information Regulator is the South African body established to monitor and enforce compliance with POPIA and PAIA.
1. Who We Are
Company: Weskus Foods
Website: https://www.weskusfoods.co.za
Email: admin@weskusfoods.co.za
Phone: +27 62 901 3005
In POPIA language, the company deciding why and how your personal information is processed is generally the “responsible party.”
2. What Information We Collect
Depending on how you interact with us, we may collect:
2.1 Personal and Contact Information
- full name;
- phone number;
- email address;
- delivery address;
- billing details; and
- communication preferences.
2.2 Order and Customer Information
- order history;
- payment status;
- order value;
- customer support records; and
- information relating to purchases, delivery requests, or customer enquiries.
2.3 Technical and Website Information
When you use our website, we may automatically collect certain technical data, such as:
- IP address;
- browser type;
- device information;
- pages visited;
- date and time of access; and
- cookies or similar tracking data.
3. How We Collect Information
We collect personal information when you:
- visit or browse our website;
- place an order;
- complete forms on our site;
- contact us by email, phone, WhatsApp, or website form;
- subscribe to marketing or updates; or
- interact with our website through cookies or analytics tools.
4. Why We Collect and Use Your Information
We may use your personal information to:
- process and deliver your orders;
- communicate with you about your orders or queries;
- verify transactions and reduce fraud risk;
- maintain customer records;
- improve our products, website, and customer experience;
- send service-related notices;
- send marketing messages where permitted by law or where you have consented;
- comply with legal, tax, accounting, regulatory, or security obligations; and
- respond to lawful requests or protect our rights.
POPIA requires that personal information be processed lawfully and for a specific, defined purpose, and that it be relevant and not excessive for that purpose.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to improve functionality, understand website usage, remember preferences, and support analytics or marketing tools.
You can usually manage cookie preferences in your browser settings. Disabling cookies may affect how some parts of the website function.
6. Sharing of Personal Information
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary, including:
- payment processors;
- courier and delivery providers;
- website hosting or technical service providers;
- CRM, analytics, or communication platforms;
- contractors or operators who process data on our behalf; and
- regulatory, legal, or law enforcement authorities where required by law.
Under POPIA, a third party processing personal information on behalf of a responsible party is generally referred to as an operator.
We take reasonable steps to ensure that service providers who process personal information for us do so securely and only for authorised purposes.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include:
- secure website and hosting controls;
- password-protected systems;
- limited access to personal information;
- secure payment gateways; and
- reasonable safeguards appropriate to the sensitivity of the information processed.
No website, database, or online transmission is ever 100% secure.
Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, POPIA requires notification to the Information Regulator and the affected data subject, subject to the law’s requirements.
8. Retention of Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law, contract, tax, accounting, dispute-resolution, or record-keeping obligations.
When information is no longer required, we will take reasonable steps to delete, destroy, de-identify, or anonymise it where appropriate and lawful.
9. Your Rights
Subject to applicable law, you may have the right to:
- ask what personal information we hold about you;
- request access to your personal information;
- request correction or updating of inaccurate or incomplete information;
- object, on reasonable grounds, to certain processing;
- request deletion or destruction where retention is no longer authorised;
- withdraw consent where processing is based on consent;
- lodge a complaint with the Information Regulator; and
- request access to records in accordance with applicable access-to-information procedures.
To exercise any of these rights, please contact us using the details below.
10. Marketing Communications
We may send you promotional messages about products, services, offers, or updates where you have consented, where you are an existing customer and the law allows it, or where we otherwise have a lawful basis to do so.
You can opt out of non-essential marketing communications at any time by following the unsubscribe option in the message or contacting us directly.
11. Cross-Border Transfers
If any of our service providers store or process information outside South Africa, we will take reasonable steps to ensure that such transfer is lawful and that your information receives an adequate level of protection consistent with applicable law.
12. Children’s Information
Our website and services are not intended to unlawfully collect information from children without appropriate authority or consent where required.
13. Third-Party Services and Links
Our website may contain links to third-party websites, payment gateways, platforms, or services. We are not responsible for the privacy practices of those third parties, and their own terms and privacy policies will apply.
14. PAIA and Information Officer
South African private and public bodies are required to register their Information Officers with the Information Regulator under POPIA.
If you need information relating to access requests or our information-handling practices, please contact us first using the details below.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. The latest version will always be posted on our website with the updated effective date.
16. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or want to submit a privacy-related complaint or request, please contact:
Weskus Foods
Website: https://www.weskusfoods.co.za
Email: admin@weskusfoods.co.za
Phone: +27 62 901 3005