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Returns & Refunds Policy

Last Updated: 20 May 2026

This Returns & Refunds Policy applies to purchases made from Weskus Foods in South Africa.

About Us

Company: Weskus Foods
Website: https://www.weskusfoods.co.za
Email: admin@weskusfoods.co.za
Phone: +27 62 901 3005

Quick Returns Summary

  • 7-day cooling-off period for online orders
  • 6-month protection for defective goods under the CPA
  • Customer pays return shipping for change-of-mind returns
  • We pay return shipping for defective, damaged, or incorrect items
  • Refunds issued to original payment method
  • Refunds processed within 7–10 business days after approval

Overview

We want you to feel confident shopping with Weskus Foods. If you are not satisfied with your purchase, we offer a simple and fair returns and refund process in line with the South African Consumer Protection Act (CPA).

To start a return, email admin@weskusfoods.co.za with your order number and reason for the return.

Returns must be approved before items are sent back.

7-Day Cooling-Off Period (Online Orders)

In terms of the Electronic Communications and Transactions Act, customers may return an online purchase within 7 days of delivery if they change their mind.

To qualify:

  • The item must be unused and in original condition
  • The item must be returned in original packaging
  • Proof of purchase is required

Return Shipping for Cooling-Off Returns

Customers are responsible for the cost of return shipping when returning an item due to change of mind.

Defective, Damaged, or Incorrect Products (CPA – 6 Month Protection)

All products carry protection under the Consumer Protection Act.

If a product is:

  • defective;
  • damaged on arrival; or
  • the incorrect item received,

you may request a:

  • replacement; or
  • refund.

Return Shipping for Faulty or Incorrect Items

We will cover the return shipping cost if the product is defective, damaged, or incorrect.

Food Products and Perishable Goods

Due to food safety and hygiene regulations, certain food products may not be eligible for return once opened, used, or partially consumed.

We cannot accept returns for:

  • opened food items;
  • perishable products that have not been stored correctly after delivery;
  • products damaged due to customer handling or storage conditions.

If a food product arrives damaged, spoiled, incorrect, or unfit for consumption, please contact us within 48 hours of delivery with supporting photos where possible.

Condition of Returned Items

Returned items must:

  • include original packaging where applicable;
  • not show signs of misuse, damage, or alteration; and
  • be safely packaged for transport.

We reserve the right to refuse a return if the product has been damaged due to misuse or negligence.

Refund Process

Once your return is received and inspected:

  • we will notify you of approval or rejection; and
  • if approved, the refund will be processed to your original payment method.

Refunds are processed within 7–10 business days after approval.

Please note: bank processing times may vary.

Exchanges & Replacements

We are happy to replace items if they are defective, damaged, or incorrect.

If you need an exchange for the same item, contact us at:
admin@weskusfoods.co.za

Non-Returnable Items

The following items may not be returned:

  • opened or partially consumed food products;
  • used or damaged items;
  • products damaged by misuse or improper storage;
  • items returned without approval; and
  • perishable items outside the approved return window.

Return Address

Approved returns must be sent to our returns address, which will be provided once the return request has been approved.

Need Help?

Weskus Foods
Website: Weskus Foods
Email: admin@weskusfoods.co.za
Phone: +27 62 901 3005

We aim to respond within 1 business day.

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